Agentforce 360 (Salesforce)

Salesforce made Agentforce 360 generally available on 13 October 2025. That names the portfolio. It does not add a cell. Agentforce carries every rhetorical signature of a platform-coordinator Star, ecosystem language, named hyperscaler partners, a marketplace, and real financial momentum ($540M ARR, up 330% year over year), yet the operating evidence sits almost entirely inside Salesforce's existing CRM customer base rather than in genuine cross-party coordination. The strongest deployments, Salesforce's own internal customer service, Heathrow, Wiley, and Reddit, are all credible Q3 Automator ticket-deflection wins, not evidence that customers or partners operate through Agentforce as infrastructure. The clearest diagnostic is the 24-hour outage test: an Agentforce outage today would degrade customer-service deflection and internal productivity, but core CRM, billing, and pipeline operations would continue unaffected, the signature of marketing-grade rather than platform-grade dependency. Salesforce's own late-2025 pivot toward deterministic, rule-bound agent architectures, after publicly conceding declining trust in large language models, is an implicit concession that the autonomous-coordinator framing outran what the technology and the ecosystem could support.

Trajectory: The case remains an open test: continued AgentExchange and cross-customer growth could close the gap toward a real Star, while the December 2025 deterministic-architecture pivot signals an implicit walk-back from full autonomy claims. The 13 October 2025 general availability names Agentforce 360. It does not move this grid.