AI Use Case Examples: 38 Companies on the 9Q Grid
These are public-evidence readings, not Helix clients.
38 of 38 companies across 28 industries.
Researched November 2025 – October 2026
Agentforce 360 went generally available on 13 October 2025. The April reading still stands: marketed as ecosystem coordi…
The evidenced 2026 deployment is an agentic CRM for bankers. Q5 is claimed, not occupied. Q6 stays on the sealed card.
The world's most mature Q3 autonomous mining operations estate — autonomous haulage, drilling and shiploading across thr…
Magic Studio and design generation stay occupied. Template optimisation is dormant. The MCP server is a substrate cell, …
Volkswagen's software subsidiary CARIAD was declared the engine of a unified, autonomous, software-defined-vehicle strat…
Q3 is the FY26 resolve rate: conversations closed without a human pathway. Q6 is attested, not a proven optimiser. The o…
Cigna's PXDX system allegedly used automated procedure-to-diagnosis code matching plus batch medical-director sign-offs …
CNET published AI-generated finance explainers under a human-sounding byline while claiming Q4 human-AI co-authoring; ov…
Supply-chain optimisation stays the primary cell. ChatGPT Enterprise is the assistant rollout, not a Weaver cell. Custom…
A Q3-dominant plasma, manufacturing and pharmacovigilance automation portfolio with a real, if quietly under-marketed, Q…
Occupied cells stay Q1, Q2 and Q4. Omnia is a launch claim without a usage figure, so Q3 is not on the grid. Primary sta…
Warehouse robotics stays occupied. The forecasting and routing cell is dormant: the 2025 annual report does not name tha…
Self-healing grid stays the occupied cell. The 2026 investor surface does not add an optimiser. Spear is the narrow read…
The Hague judgment says SyRI produced a risk report. That score was not the enforcement decision. Q3 means the scoring s…
Imaging decision support and draft reports are occupied. The radiologist still signs. Clinical workflow optimisation is …
HDFC Bank's AI centre of gravity is Q3 Automator — fraud detection, mortgage decisioning, and MSME credit evaluation at …
One of the most AI-active regulated banks globally by scale — 600+ use cases, 980 million transactions monitored monthly…
Q5 and Q6 stay on the prior record. 2026 did not add a new partner workflow, and it did not take the cells off the grid.
The sealed card is an efficiency story. Headcount is down and revenue per employee is up. The old customer-service cells…
The shutoff is accepted from the press record. The occupied cell is the drive-thru test. Q1 and Q5 are not on the grid.
Engineering agents review code and merge a slice of it without a person. That occupied Q6 is sealed. The shape is Spear.
Copilot inside Microsoft is occupied. The full nine-cell grid is not. Q9 is claimed, not occupied.
Primary is Q2. Q5 is dormant. The 2026 investor record has no partner workflow, and the shape is open.
The AI assistant and Campaign Assist are live. Property-valuation optimisation is not an occupied cell. Q6 is dormant.
Reliance Industries pairs a Q3 Automator core (O2C operations, retail supply chain) with a genuine Q5 Partner platform l…
The Royal Commission records that averaged PAYG data was applied automatically, and that 95 percent of staged reviews ha…
A Q3 predictive-maintenance powerhouse — Engine Health Monitoring underpins £5.5bn in TotalCare revenue — with genuine Q…
Primary stays Q6. Voice reference checks are claimed. The shape is open.
Most advanced digital government in the world. Deliberately stays in Q4 Weaver — citizens co-create, but execution follo…
Primary is Q3. Smart Queue is the occupied store-operations loop. Deep Brew is not on the July 2026 call. Spear is propo…
TCS's revenue backbone is Q5 Partner services delivery at 584,000-person scale, anchored by a defensible Q3 Automator pr…
Network and customer automation is occupied at Q3, including SmartFix’s 2.5 million proactive fixes. The optimiser and t…
Unilever runs a genuinely multi-cell AI portfolio: a Q6 back-stage optimisation spine (Project Sky, Aera autonomous supp…
Administrative automation is the occupied centre: Benefit Assist closed 94% of its payments without a person. The care-p…
Taco Bell's drive-thru voice AI is a real, scaled Q3 automation wedge that Yum's NVIDIA partnership narrated as an 'AI a…
Store and fulfilment automation is occupied. The supply-chain optimiser is not. Q6 is dormant: the $1.2 billion savings …
Primary is Q3. Q6 stays as one attested product, not the centre. Staff use of AI sits beside the grid. Q9 is a claim.
Auto bank reconciliation is the occupied loop, with more than 100 million transactions reconciled. Payroll and payments …