Telstra
Q3Telstra runs AI at operating scale: about 15 billion tokens a day, and SmartFix performed 2.5 million proactive network fixes in FY25. That is Q3. Fixed-network optimisation is still an FY27 priority, and self-healing is a proof of concept, not a production count. Q6 and Q9 are dormant.
Trajectory: Q3 holds. Q6 and Q9 stay dormant until a present-tense loop is quoted.
On 13 August 2026 the FY26 results transcript said more than 15,000 people completed at least one Data and AI Academy course, and 86 percent of people with a Copilot licence used it weekly or more over June. The 86 percent is of licence holders, not of all staff. No sentence names an internal loop, so none of this lights the grid.
The lines this reading rests on. A date is the source date, when the page or the line names one.
Our SmartFix system is embedded in our network operations to boost reliability. It automatically fixes many issues before customers notice a problem – in FY25 it performed 2.5 million proactive actions, preventing nearly 1 million support calls by resolving issues in advance.
we today actually use approximately 15 billion tokens a day. That's a big number. But the good thing here is we do that within that envelope and without increasing cost.
The new capability was successfully demonstrated within a live telco cloud environment to autonomously detect and resolved an unplanned infrastructure outage by shifting critical network applications to healthy hardware in just minutes compared with hours.